Refund & Cancellation Policy

This Refund & Cancellation Policy explains the general process and conditions that may apply when requesting a cancellation or refund in connection with a travel arrangement made through a service associated with LowFareClick.

Because travel arrangements may involve different airlines, travel providers, booking services, fare types, routes, and payment providers, cancellation and refund conditions can vary from one booking to another.

This policy should be read together with any terms presented during the applicable booking process and the terms of the relevant airline or travel provider.

1. General Cancellation & Refund Information

LowFareClick aims to provide clear information about cancellation and refund procedures. However, eligibility for a cancellation, refund, credit, or travel change depends on the specific terms applicable to the booking.

Factors that may affect eligibility include:

• Airline or travel provider
• Fare type
• Ticket conditions
• Travel dates
• Route
• Time of cancellation
• Whether travel has already started
• Whether the ticket has been partially or fully used
• Previous changes to the booking
• Applicable taxes and fees
• Provider-specific restrictions
• Other terms associated with the booking

A request for cancellation or refund does not automatically establish eligibility for a refund.

2. How to Request a Cancellation

If you need to cancel a travel arrangement associated with LowFareClick, contact our support team using the contact information published on our website.

When submitting a request, please provide:

• Passenger name
• Booking reference
• Email address used for the booking or inquiry
• Travel date
• Departure location
• Arrival location
• Reason for the request, where relevant
• Any other information reasonably required to identify the booking

Please contact us as soon as possible if you believe you need to cancel a booking.

3. Cancellation Review

After receiving a cancellation request, the applicable booking conditions may need to be reviewed.

The review may consider:

• The applicable fare rules
• Cancellation deadlines
• Airline or provider restrictions
• Whether the ticket has been issued
• Whether the ticket has been used
• Applicable fees
• Applicable taxes
• Provider-specific conditions
• Other relevant booking information

Additional information may be requested if necessary to review the request.

4. Refund Eligibility

Refund eligibility depends on the conditions applicable to the specific booking.

Some bookings may permit a refund under certain circumstances, while other bookings may contain restrictions or non-refundable conditions.

Potentially relevant factors include:

• Fare rules
• Ticket conditions
• Cancellation timing
• Airline policy
• Travel provider policy
• Taxes and fees
• Whether travel has commenced
• Whether the booking has already been changed
• Other applicable terms

The existence of a cancellation request does not by itself create a right to a refund.

5. Non-Refundable Fares

Some fares and travel arrangements may be identified as non-refundable or may contain significant restrictions on refunds.

Where a booking is subject to non-refundable conditions, the applicable provider's terms will determine whether any amount, credit, tax, or other component may be recoverable.

Travelers should carefully review fare conditions before completing a booking.

6. Airline-Initiated Cancellation

If an airline cancels a flight, the options available to the passenger may depend on the circumstances and the airline's applicable policy.

Depending on the situation, available options may include:

• Rebooking
• Alternative travel arrangements
• Travel credit
• Refund where permitted
• Other options offered by the applicable provider

The available option is determined according to the applicable airline or provider rules.

7. Schedule Changes

Airlines and travel providers may make schedule changes after a booking has been completed.

A schedule change may involve departure time changes, arrival time changes, flight-number changes, route changes, connection changes, or other itinerary modifications.

If you receive information about a schedule change, review the options provided by the applicable airline or travel provider.

8. Delays and Operational Disruptions

Flight delays, cancellations, airport disruptions, weather conditions, air-traffic restrictions, technical issues, and other operational events may affect travel arrangements.

Available remedies or alternatives depend on the applicable airline, travel provider, fare conditions, and relevant laws or regulations.

LowFareClick cannot independently determine the remedies offered by an airline or other third-party provider.

9. Passenger-Initiated Cancellation

If a passenger chooses to cancel a booking voluntarily, the applicable cancellation conditions will determine whether a refund or other option is available.

Depending on the booking, a voluntary cancellation may involve cancellation charges, fare restrictions, administrative or processing charges where applicable, loss of certain amounts, non-refundable components, or other provider-specific conditions.

Any applicable terms should be reviewed before submitting a cancellation request.

10. Refund Processing

When a refund is approved, processing may involve multiple parties, including the airline, travel provider, booking service, payment processor, and financial institution.

The time required for processing may therefore vary. LowFareClick cannot promise a specific processing period where the refund depends on an independent third party.

11. Refund Method

Where a refund is approved, the method used to process the refund may depend on the original payment method and the applicable provider's procedures.

Where applicable, refunds may be processed through the payment method associated with the original transaction. Additional verification may be required before a refund can be processed.

12. Partial Refunds

In some circumstances, only part of the amount associated with a travel arrangement may be eligible for refund.

For example, certain components may be subject to different conditions, including fare amount, taxes, fees, service charges, ancillary services, and other booking components. The amount eligible for refund will depend on the applicable terms.

13. Taxes and Fees

Taxes and fees may be treated differently depending on the booking conditions and applicable laws. Some taxes or charges may be refundable while others may be non-refundable.

The treatment of these amounts depends on the applicable provider and booking conditions.

14. Changes Instead of Cancellation

In some cases, travelers may prefer to change a booking rather than cancel it. Depending on the applicable conditions, changes may be available for travel date, flight, route, passenger details, or other itinerary information.

Changes may be subject to availability, fare differences, provider rules, and applicable charges.

15. Missed Departure / No-Show

If a passenger does not appear for a scheduled departure, the booking may be treated as a no-show under the applicable provider's rules.

A no-show may affect remaining itinerary segments, cancellation eligibility, refund eligibility, rebooking options, and other ticket conditions. Passengers who know they cannot travel should contact the applicable provider as soon as possible rather than simply failing to appear for departure.

16. Duplicate Bookings

If you believe that a duplicate booking has been created, contact our support team as soon as possible. Provide the relevant booking references and passenger information so the situation can be reviewed.

Do not assume that a duplicate booking will automatically be cancelled or refunded.

17. Incorrect Passenger Information

If incorrect passenger information was submitted during the booking process, contact the applicable provider as soon as possible.

Depending on the nature of the error, correction may be possible subject to applicable rules and charges.

18. Booking Errors

If you believe that an error occurred during the booking process, contact us promptly and provide your booking reference, passenger name, travel date, description of the issue, and relevant transaction information.

We will review the information available to us and, where appropriate, explain the next steps.

19. Payment Disputes

If you believe that a payment, cancellation, or refund has been processed incorrectly, please contact our support team so the matter can be reviewed.

Please provide relevant transaction or booking information. For your security, do not send complete payment-card numbers, PINs, passwords, or authentication codes through ordinary email or contact forms.

20. Third-Party Booking Providers

Some travel arrangements may involve independent airlines, travel providers, booking platforms, payment processors, or other third parties. In these circumstances, the third party's terms and policies may govern the applicable cancellation or refund.

Where appropriate, we may direct you to the relevant provider for further assistance.

21. Refund Requests for Third-Party Services

If a booking or service was completed directly with a third-party provider, that provider may be responsible for handling the applicable cancellation or refund.

Users should review their confirmation documents to identify the provider responsible for the transaction.

22. Documentation

For certain cancellation or refund requests, additional documentation may be required. Depending on the circumstances, this may include booking confirmation, booking reference, passenger identification, supporting documentation, payment information, and provider correspondence.

Only provide information that is reasonably necessary for the request.

23. Travel Insurance

If you purchased travel insurance separately, cancellation or disruption-related expenses may be subject to the insurer's terms.

LowFareClick does not determine whether an insurance claim is covered. For insurance-related claims, contact the applicable insurance provider and review your policy documentation.

24. Extraordinary Circumstances

Travel can be affected by circumstances outside the reasonable control of travelers, airlines, travel providers, airports, or other parties.

Examples may include severe weather, natural disasters, government restrictions, airport closures, air-traffic restrictions, civil emergencies, security events, operational disruptions, and other circumstances beyond reasonable control.

The applicable airline or provider will determine the options available under its policies and applicable law.

25. Processing Time

Cancellation and refund requests may require time to review.

Processing time can depend on the complexity of the request, airline response time, travel provider procedures, payment processor procedures, financial institution processing, required documentation, and applicable regulations.

We will communicate relevant information when available.

26. Refund Confirmation

Where a refund is approved, confirmation or other relevant information may be provided through the applicable communication channel.

Users should retain their booking confirmation, cancellation correspondence, and refund documentation for their records.

27. Contacting Support

For cancellation or refund questions, contact:

When contacting support, please include your booking reference and relevant travel details where applicable.

28. Important Notice About Refunds

LowFareClick does not make blanket promises that every booking can be cancelled or refunded.

Refund and cancellation outcomes depend on the applicable booking terms, fare rules, airline or travel-provider policies, applicable laws, and the circumstances of the request.

Always review the terms presented during the booking process and any confirmation documents you receive.

29. Policy Updates

LowFareClick may update this Refund & Cancellation Policy from time to time to reflect changes in our services, procedures, legal requirements, or business practices.

The latest version will be published on this page with the applicable effective date.

30. Related Policies

For additional information, please review our Terms & Conditions, Privacy Policy, and other relevant website policies.